We dispatch orders Mon – Fri (excluding Bank Holidays).
Please allow an extra working day for deliveries over Bank Holidays.
All shipping is FREE of cost and is sent DPD tracked and signed 3-5 days.
We cannot be accountable for delivery times, but will provide tracking details for orders through DPD.
Once you place an order you will be emailed within 12 hours with you r tracking details from DPD.
We shall use DPD Tracked and Signed postage, and will endeavour to ship within 1 day of purchase. We shall provide tracking details, but once submitted, it is wholly the responsibility of DPD to deliver quickly. Please expect 3-5 days from order to delivery.
All products on our website are subscription service only. You will be charged in the frequency you have selected on the same day your subscription first started.
If you wish to opt out, you can access these settings anytime on your profile.
We have a no returns policy unless your good qualify as faulty.
How to Make a Return
Please contact our contact page with your order details and you shall be assisted from there. Alternatively you can contact firstname.lastname@example.org with all details of your order.
Please explain the issue with your order along with photographic evidence and we will get back to you!
28 day return policy applies to faulty goods. Generally if a defect is going to become apparent, it will be relatively quickly.
All items returned as faulty are subject to inspection by Vita Coco before we can confirm next steps. The standard reimbursement is to send an exact replica of your order, in good condition, and cannot offer a monetary refund.